Terms and Conditions
1. Welcome!
Thank you for visiting DELUXE BAGS's website! We're delighted to offer you our selection of high-quality bags. By accessing or using our website, you're agreeing to the following terms and conditions. We kindly ask that you take a moment to read them carefully before using our services, as they outline the guidelines for a smooth and positive experience.
2. Our Products
We craft a variety of bags, including Travel Bags, School Bags, Office Bags, Carrying Bags, Conference Bags , Ladies hand Bags etc. We take great care to showcase our products as accurately as possible on our website. However, please keep in mind that colors and subtle details may appear slightly different depending on your device settings. We want you to be completely satisfied with your purchase, so if you have any questions about a product's specifics, please don't hesitate to reach out!
3. Placing an Order
When you place an order in Deluxe Bags, you're simply making an offer to purchase the selected items under these terms and conditions. We're always happy to receive your order!
We do, however, reserve the right to accept or decline an order at our discretion (though we rarely need to do this if, the good quality materials are not available).
Once your order is happily accepted, we'll send you a confirmation through WhatsApp/email detailing your purchase.
4. Payment Information
We kindly request that payment be made within 20 days of the invoice date.
To confirm your order and begin production, we appreciate a 50% advance payment of the total bill amount. This helps us efficiently manage our production schedule and ensure timely delivery for all our valued customers.
For your convenience, we accept the following payment methods: [Google Pay, Bank transfers, etc.].
If, for any reason, payment isn't received within 20 days, we may need to gently cancel your order. We'll, of course, reach out to you first to try and resolve any issues.
5. Delivery Details
We aim to deliver your order within 15-30 business days after you receive your order confirmation.
We'll do our very best to meet this timeframe. However, sometimes deliveries can take a little longer due to Material availability, your location or unforeseen circumstances with our delivery partners. We appreciate your patience!
We can't take responsibility for delays caused by the shipping carrier, but we'll always do what we can to help track your package and keep you informed.
6. Shipping Information
Shipping costs are calculated based on your delivery location and the weight of your order. We try to keep these costs as reasonable as possible.
You'll be able to see the shipping cost clearly at checkout before you finalize your order.
We currently ship within Kerala. If you're outside of these areas, please contact us, and we'll see what we can do.
7. Our Warranty
Only selected products are covered by a 1-year warranty from the date of purchase. We'll clearly indicate which products have this warranty.
This warranty covers any defects in materials and workmanship – we stand behind the quality of our bags!
Please note that the warranty doesn't cover normal wear and tear, misuse, or accidental damage.
If you need to make a warranty claim, please get in touch with us, providing your order details and a description of the issue. We'll be happy to assist you.
8. Returns and Exchanges
While we're unable to accept returns on customized bags, we're happy to address any concerns you may have. Please contact us if you experience any issues with your bag, and we'll do our best to find a solution." (This could include repairs, alterations, or a discount on a future purchase, depending on the issue).
9. Intellectual Property
All content on this website, including text, images, and logos, is the cherished property of DELUXE BAGS. We appreciate you respecting our creative work.
Please don't use any content from our website without getting our written permission first.
10. Governing Law
These terms and conditions are governed by the laws of Kerala, India.
11. Keeping in Touch
We may update these terms and conditions from time to time. We encourage you to check back occasionally for any changes. Your continued use of our website after any updates means you agree to the revised terms.
12. Get in Touch!
We're always here to help! If you have any questions about these terms and conditions, please don't hesitate to contact us:
DELUXE BAGS
+91-9037161066, +91-9847542421
deluxebags1987@gmail.com